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STANDARD TERMS AND CONDITIONS OF SALE: RETURN & REFUND POLICY

T&C**

  1. All our contractual relations will be governed exclusively by India law.
  2. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (INDIA) country.
  3.  Thank you for choosing to shop at SHREE GOVINDAM ETHNIC STUDIO . We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return:

Return Request Period: In the event that you wish to make a return, please submit a complaint within 12 hours of receiving the product & request return with in 24 hours of the delivery of the product. Any requests received after this period may not be accepted.

Damaged Product: If you receive a damaged product/ manufacturing defect, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

Missing Items: Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 12 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).

Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility. Please contact our customer support team for further instructions on how to proceed with the exchange.

Shree Govindam ethnic studio Policy for Custom handicraft Products & decor items

a. Order Cancellation:

Handicraft item may take 7-15 days tobe “Ready to Ship” because artist start working after the confirmation of the order. Once a customer places an order for a customization of product, it cannot be canceled. This is due to the production costs associated with painting on the art and the inability to resell the customized item.

b. Undeliverable Shipments:

If a shipment cannot be delivered by the designated courier, Shree Govindam Ethnic Studio will arrange for the shipment to be sent via an alternative courier service. However, the product will not be taken back under any circumstances.

Delayed Deliveries by Courier:  If delivery occurs beyond the standard time frame (e.g., 1-2 months due to courier delays), Shree Govindam Ethnic Studio  will work with the courier service to address concerns on a case-by-case basis, provided the delay was courier-related.

We recommend tracking your order regularly and contacting us if the parcel shows no updates within 15 days of dispatch. 

Exceptions: Shree Govindam Ethnic Studio  cannot assume responsibility for unreported damages or claims made beyond the above timelines. Please understand that these measures are in place to adhere to courier regulations.

Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:


  2. a. Damaged or Defective Products: Upon confirmation of the damage or manufacturing defect through the provided video, we will proceed with the refund process.

  4. b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).

Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.


Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Rejection/Denial of Parcel Policy: If a customer rejects or denies accepting the parcel after it has been dispatched, the following deductions will apply:

  1. - Shipping Charge: 2 times the original shipping charge will be deducted (this includes the cost of both forward and reverse shipping).
  2. - Packing Charge: 10% of the product value will be deducted as a packing charge.
  3. -These deductions will be made before issuing any refunds.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.It usually takes more than 7 days to deliver the products after placing the order. It should be 7 days from the date of receipt.

The return will be processed only if:

1) It is determined that the product was not damaged while in your possession

2) The product is not different from what was shipped to you

3) The product is returned in its original condition

4) Customer must take an unboxing video.

  1. The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product will reach premises we will refund you your amount as decided.
  2. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  3. All jurisdiction at company Hyderabad only

  5. Address:
  6. Shree Govindam Ethnic Studio
  7. Phone: 8696625524

  9. For Any Question, You Can Easily Contact Us.
  10. Support: Monday to Saturday From 11:00 AM to 5:00 PM